FREQUENTLY ASKED QUESTIONS
Can I exchange or return if I ordered the wrong size?
Yes. As long as you have not worn the shoes, you can exchange for a
different size or model, or make a return. We accept exchanges or returns
within 15 days of the delivery date. Note that shoes must be in brand new
condition (unworn, not soiled or damaged). To avoid soiling shoes when
trying them on for the first time, try them on a clean soft surface such
as carpet or paper (not newspaper).
What size should I order?
The easiest way to know your size is to refer to the
size chart. Our dance shoes are in European sizes.
What is the warranty on your products?
We guarantee all our shoes for up to 12 months from the date of purchase.
Our warranty is only for defective workmanship and/or materials when used
under normal conditions for the purpose intended.
What is your return and exchange policy?
For claims within the first six months, shoes or boots will either be
repaired, replaced, or a full credit (based on the original purchase
price) will be issued toward a new pair of shoes. Shipping charges will
not be reimbursed. For claims made within the second six month period,
partial credit will be issued (based upon the original purchase price and
extent of wear) toward the purchase of a new pair.
Credits will not be considered if shoes or boots have been subjected to
excessive or unusual wear (cuts, burns, scratches, wear and tear in
material), mistreatment, poor fitting, or if soiled. Credits will not be
issued on shoes that customer is not satisfied with unless there is some
visible defect. We make every attempt to fit shoes properly and find the
right type of footwear for each individual. However, it is up to you as
the customer to make the final decision as to how a shoe fits.
Email claims to info@ilovedancehoes.com.
Clearance items are final sale and may not be returned or exchanged unless
they arrive damaged or are defective in some way.
Returns and exchanges take 10 - 15 business days to process. We will email
you to confirm that the return/exchange is being processed and that we are
sending your new item or issuing you a credit. It may take up to 3-5
business days for any credits to show up on your credit card statement.
For more information about our return policy please click here.