Return PolicyWe want you to be fully satisfied with every item you purchase from iLoveDanceShoes. If, for whatever reason, you are not satisfied with your purchase, we will accept exchanges and returns WITHIN 15 DAYS of the delivery date if the following conditions are met:
- All items must be unworn, not soiled or damaged
- All Items must be in their original packaging
- You must include the original sales receipt
- Items can only be exchanged
To avoid soiling shoes when trying them on for the first time use a clean soft surface such as a carpet or paper (not newspaper).
Please email us at firstname.lastname@example.org or call us toll-free at 1-866-520-6218 to obtain prior authorization before sending back an item.
Once we receive the item, we will verify its condition and only then we can determine if the returned item qualifies for an exchange, credit or refund.
The shipping is at your own cost. We do not refund shipping costs.
"MADE TO ORDER” SHOES
iLoveDanceShoes offers a unique customization service. We offer a range of options: the choice of material, colour, style, height and the shape of the heel for both men and women.
What this means is that these options are made at each customer's request and marked as "Made to Order" shoes. It may take up to 4 to 5 weeks to produce the "Made to Order" shoes. An extra $10 fee applies for wide / extra wide / narrow fitting shoes.
All the other changes in material, heel and any other special request, will be charged $15 .
Please note that our 'Made to Order' products cannot be returned, they are ALL FINAL SALES WITH NO EXCEPTION.