Yes. As long as you have not worn the shoes, you can exchange for a different size or model, or make a return. We accept exchanges or returns within 15 days of the delivery date. Note that shoes must be in brand new condition (unworn, not soiled or damaged). To avoid soiling shoes when trying them on for the first time, try them on a clean soft surface such as carpet or paper (not newspaper).
Usually the shipping cost is around $16 to 23 USD, depending on city and state.
The easiest way to know your size is to refer to the chart below. Our dance shoes are in European sizes.
Approximate Shoe Size Conversion Chart
How to measure your exact foot size
Stand with your full weight on a piece of paper and keep your socks on.
Press a pencil firmly at 90 degrees against the back of your heel and draw a horizontal line on the paper.
Measure the distance between the lines in centimeters. Compare the length of your foot with our shoe size conversion chart to get your exact size.
The Agile and Graydon shoes are designed for outdoor wear and are much more resistant to hard surfaces, unlike indoor dance shoes with suede soles that will shred on concrete or asphalt. These shoes will also help prevent injuries which are common when training outside on concrete or asphalt. Both the Agile and the Graydon are composed of flexible canvas, with a three-part rubber sole designed with proprietary technology to provide superior control of balance and improved sliding
Most of the customizable models can be ordered in a wide fitting. We have 4 different sizes in wide: E, EE, EEE, and EEEE. Some of the models are wide by nature. The models listed below can be customized for wider feet:
We can have most of the customized models made in narrow fitting. In general, Peep-toe, closed toes and shoes with adjustable buckles are good for narrow feet.
The smallest size we can make for Men is size 37 (US or Canadian size 6) and for Women is size 31 (US or Canadian size 3). Most of the time, we need to have them customized. Please contact us to proceed with the order.
The biggest Latin shoes size (open toes) for Women is size 45 (US or Canadian size 11). Closed toe women’s size can be size 48 (US or Canadian size 12) The biggest Men shoe size we can make is size 53 (US or Canadian size 13).
Our heels are measured from the outside or longest part of the heel. Some companies may use other methods of measurement so make sure to double check the desired heel height.
You will receive an email from us confirming your order. If for some reason you do not receive a confirmation email within 30 minutes, please check your junk folder. If there is nothing there, contact us at email@example.com.
If you created an account when submitting your order, you can click on Sign In to check the status of your order. Click on the “Order Lookup” button on the right.
You may also receive your order confirmation via text message if you select to use your cell phone number instead of an email at checkout.
In most cases, yes! On some of our products, you can choose a custom order (color, heel, material) directly on the product page itself.
If you need additional customization options not found on the product page, please send your request to firstname.lastname@example.org. Your request will be reviewed and a representative will get back to you with more information. There may be additional charges when making custom orders.
If the item you want is not in stock you may still purchase it and the item will be back-ordered. Backorders may take 2 - 5 weeks to process (delivery time not included). Refer to Shipping Information below for information on delivery times.
You will be charged when you place your order and the shoes will be shipped to you as soon as we receive them at our warehouse.
Order changes or cancellations should be made within 24 hours of submitting your order. Send an email to email@example.com with "Cancel Order" or "Change Order" on the subject line. Changes or cancellations may be made depending on the current status of the order. If the product has already been shipped, you will have to wait until you receive your merchandise and then follow through with our return policy.
If the item is in stock, your order will be shipped out within 1 - 2 business days. You will receive a tracking number as soon as the order has been shipped. You should receive the order within 3-5 business days (please refer to Delivery Times below for more specific information on delivery).
If the item is on backorder or you are placing a hand-made custom order then your order will be shipped in 2 - 5 weeks. We use Canada Post as our standard shipping method to ship all over the world.
East Coast Canada: 1 - 3 business days
West Coast Canada: 4 - 6 business days
United States: 3 - 5 business days
International: 7 - 14 business days
If you provide us with your shipping carrier account number, we can arrange to ship through your preferred carrier and will refund the shipping charges.
If you do not have an account, but would rather use a different carrier, please note that you need to cover the difference between our shipping rate and that of your carrier.
Please contact us to arrange either of these options.
We accept all major credit cards including Visa, MasterCard, American Express, Discover Cards, and debit cards from Visa and MasterCard. We also accept PayPal.
For wire transfers, cheques and money orders please contact us prior to making your purchase. Your order will only be processed when the payment clears.
You have the option to select the most appropriate shipping method for your budget and requirements. For shipping on all domestic and international orders, we use:
Canada Post Expedited Parcel
Canada Post Xpresspost
Canada Post Priority
USPS Priority Mail
USPS Priority Mail Express
Shipping charges are determined by the weight and destination of the package.
Yes. Shipping charges are determined by the weight and destination of the package. Customers wishing to ship outside of Canada or the USA must cover the shipping fee. You have the option of arranging your own shipping method.
All international orders are subject to any applicable international shipping fees. The cost is based on the actual weight of the order. We do not ship to international P.O. boxes; a physical street address must be provided. Please allow 8 – 14 business days for delivery. You are solely responsible for any customs, duties, or taxes including Value Added Tax (VAT) fees for all international orders.
When ordering and shipping products from iLoveDanceShoesto a location outside Canada and the US, you are considered the importer to your country and must comply with all laws and regulations specific to your importing country. We are not responsible for any delays caused by a country's customs laws or any additional payments that need to be made in order to claim your order.
For claims within the first six months, shoes or boots will either be repaired, replaced, or a full credit (based on the original purchase price) will be issued toward a new pair of shoes. Shipping charges will not be reimbursed. For claims made within the second six month period, partial credit will be issued (based upon the original purchase price and extent of wear) toward the purchase of a new pair.
Credits will not be considered if shoes or boots have been subjected to excessive or unusual wear (cuts, burns, scratches, wear and tear in material), mistreatment, poor fitting, or if soiled. Credits will not be issued on shoes that customer is not satisfied with unless there is some visible defect. We make every attempt to fit shoes properly and find the right type of footwear for each individual. However, it is up to you as the customer to make the final decision as to how a shoe fits.
Email claims to firstname.lastname@example.org.
Clearance items are final sale and may not be returned or exchanged unless they arrive damaged or are defective in some way.
Returns and exchanges take 10 - 15 business days to process. We will email you to confirm that the return/exchange is being processed and that we are sending your new item or issuing you a credit. It may take up to 3-5 business days for any credits to show up on your credit card statement.
For more information about our return policy please click here.
For customized shoes, we allow exchanges if the selected color is black, skin, or tan. If the color or color combination is unconventional, we cannot exchange the shoes.
Returns or exchanges will not be accepted 15 days after delivery. Once the shoe soles show signs of use, the shoes can neither be returned or exchanged.
We offer the option to create custom shoes directly on the product page. Depending on the shoe, you can select the heel type, material, color, and other additions (such as crystals or a strap).
For any special customization options, contact us at email@example.com as not all options are visible on the product page. You may also check out our customization page for more information.
The price of the shoes you customize may differ depending on the material, color, heel height and shape. Depending on the option, the customization fee ranges from $15 to $60.
Made-to-order shoes where the heel, material, or color will change are charged a $20 customization fee. This cost applies to the listed options in the drop-down for certain shoes.
An extra $15 fee applies for wide / extra wide / narrow fitting shoes.
Adding crystal rhinestones to the heels such as EH10, EH11, EH4, will be charged $60 on top of the $20 customization fee. For heels with built-in crystals such as EH18G, EH20G and EH12, there will be a $25 charge on top of the $20 customization fee. Metal heels such as EH4G will be charged $15 on top of the $20 customization fee. Colors not listed under the “Material” options will be charged $20 on top of the customization fee.
Please note that our “Made to Order” products are final sale and non-returnable.
Please allow 4 to 5 weeks for delivery of custom orders.