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Frequently Asked Questions

1. Can I exchange or return if I ordered the wrong size?

Yes, as long as you have not worn the shoes, you can either exchange for a different size, a different model or make a return. We accept exchanges or returns within 15 days of the delivery date. Note that shoes must be in brand new condition (unworn, not soiled or damaged). To avoid soiling shoes when trying them on for the first time, try them on a clean soft surface such as carpet or paper (not newspaper).

2. What is the cost to ship to the US?

Usually the shipping cost is around $16 USD to 23 USD depending on city and state.

3. What size should I order?

The easiest way to know your size is to refer to the chart below. Our dance shoes are in European sizes.


Approximate Shoe Size Conversion Chart

How to measure your exact foot size

Stand with your full weight on a piece of paper and keep your socks on.

Press a pencil firmly at 90 degrees against the back of your heel and draw a horizontal line on the paper.

Draw another line across the top of the longest toe. *Make sure to use your longest foot*
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Measure the distance between the lines in centimeters. Compare the length of your foot with our shoe size conversion chart to get your exact size.

4. Do you have outdoor dancing shoes? or shoes for dancing on concrete?

The Agile and Graydon shoes are more resistant to hard surfaces and related injuries which are common when training outside on less forgiving surfaces such as concrete or asphalt. These shoes are composed of a flexible canvas material with a sturdier sole so they will not wear down quickly. They are designed to be worn outside and will outlive a typical suede sole which is prone to tearing in a harsh environment.

5. Do you have shoes for wide feet? wider feet

We can have most of the customized models made in wide fitting. We have 4 different wideness, E, EE, EEE, and EEEE. Some of the models are wide by nature. Please see below listed models that are suitable for wide feet:


LATIN
  • Calla
  • Pallas Diamond
  • Padma Butterfly
  • Feronia Twin Diamond Buckles
  • Durante Side Button
  • Countess
  • Brilliant
  • Felicia

BALLROOM
  • Venus
  • Caneda?

PRACTICE SHOES
  • Fantisia
  • Luxe
    Both Fantisia and Luxe are made in lamb leather with round toe area and wider fitting than other types of shoes. They are also with 2 inches chunky heels and split soles, very comfortable, stable and flexible.
  • Lotsia Red Kisses
  • Chloe
    Lotsia Red Kisses and Chloe made in canvas or cotton, have the same structure and features like Fantisia and luxe shoes.
  • Practica
    The Practica shoes have peep-toes, highly breathable and the width can be easily adjusted by the laces.
6. Do you have shoes for narrow feet?

We can have most of the customized models made in narrow fitting. In general, Peep-toe, closed toes and shoes with adjustable buckles are good for narrow feet.


LATIN
  • Royal
  • Ingrid
  • Brilliant
  • Felicia
  • Feronia
  • Durante
  • Amaryllis
  • Blossom
  • Artemis
  • Diva

BALLROOM
  • Lily
  • Sentada
  • Iris

PRACTICE SHOES
  • Champagne
  • Blade
  • Magnific
  • Elegante
  • Practica
7. What is the smallest shoe size you carry?

The smallest size we can make for Men is size 37 (US or Canadian size 6) and for Women is size 31 (US or Canadian size 3). Most of the time, we need to have them customized. Please contact us to proceed with the order.

8. What is the biggest shoe you can make?

The biggest Latin shoes size (open toes) for Women is size 45 (US or Canadian size 11). Closed toe women’s size can be size 48 (US or Canadian size 12) The biggest Men shoe size we can make is size 53 (US or Canadian size 13).

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