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Frequently Asked Questions



1-How will I know if my order is confirmed?

You will receive an order confirmation via email or text depending on your choice. If you haven’t received any notification within 30 minutes, please contact us at

If you created an account when submitting the order, you can click on Sign In, and check the status of your order. Click on the Order Lookup button on the right.  

2-Can I make changes or cancel my online order?

Please contact us immediately via Live Chat or by sending email to cancel or make changes on your order.. Once the order has been sent to a shipping facility, we are not able to cancel it.  If your order is already shipped, we ask that you please wait until the order arrives and follow the return procedure.

  3-How do I know the shoe will fit my feet? 

Refer to the size chart below every shoe to find the size that matches your foot length. 

If you still have a question, you contact us at and we can suggest the best fit depending on your need.  

Click the link to review the sizing chart. 

4- Can I customize all shoe models?

For the products that are available to customize, you can choose a custom order (color, heel, material) directly on the product page itself. You may visit our “customize your shoes section” to find out more about how to customize your shoes .If you need additional customization options not found on the product page, please send your request to

5- How do I know what heel height to order?

 Measure your desired heel size considering our heels are being measured from the outside or longest part of the heel.

6- What happens if what I want to order is not in stock?

 If the item you would like to purchase is not in stock, you may still purchase it and the item will be back in order. Backorders may take up to 3-4 weeks to process (delivery time not included).

You will be charged when you place your order, and the shoes will be shipped to you as soon as we receive them at our warehouse




1-When will my order ship?

If the item is in stock, your order will be shipped out within 1 - 2 business days.

2-How can I track the status of my order? 

You will receive a tracking number to your email address as soon as the order has been shipped. If you created an account when submitting the order, you can click on Sign In, and check the status of your order.
Click on the Order Lookup button on the right to find your order status.    

3-When will I receive my order?

The delivery time depends on the shipping method you choose. For the standard delivery method you should receive the order within 3-5 business days, if the item is on backorder or you are placing a hand-made custom order then your order will be shipped out in 3 - 4 weeks. If you choose to receive your shoes with an Express post it will be delivered within 1-2 business days.

4- What are the delivery times? 

  • East Coast Canada: 1 - 3 business days
  • West Coast Canada: 4 - 6 business days
  • United States: 3 - 5 business days
  • International: 7 - 14 business days


To get more information about delivery time, please visit CanadaPost official website from :




1-What forms of payment are accepted for online purchases?

 We accept all major credit cards including Visa, MasterCard, American Express, Discover Cards and debit cards from Visa and MasterCard. We also accept PayPal, Apple Pay and Google Play. For wire transfers, cheques and money orders please contact us prior to making your purchase. Your order will only be processed when the payment clears.

2 - Can you use our shipping provider to ship the product?

 If you provide us with your shipping carrier account number, we can arrange to ship through your preferred carrier and will refund the shipping charges. If you do not have an account, but would rather use a different carrier, please note that you need to cover the difference between our shipping rate and that of your carrier.  Please contact us to arrange either of these options.

3- What are the shipping options?

You have the option to select the most appropriate shipping method for your budget and requirements. For shipping on all domestic and international orders, we use:

  • Canada Post Expedited Parcel
  • Canada Post Xpresspost
  • Canada Post Priority 

Shipping charges are determined by the weight and destination of the package.


 4- Do you ship internationally?      

Yes.  All international orders are subject to any applicable international shipping fees. The cost is based on the actual weight of the order. We do not ship to international P.O. boxes; a physical street address must be provided. Please allow 8 – 14 business days for delivery. You are solely responsible for any customs, duties, or taxes including any Value Added Tax (VAT) fees for all international orders. 

When ordering products from iLoveDanceShoes, to be shipped to a location outside the Canada and USA, you are considered the importer to your country and must comply with all laws and regulations specific to your importing country. We are not responsible for any delays caused by a country's customs laws or any additional payments that need to be made to pick up the shoes.

 We are not responsible for the delay in shipping or the loss of packages due to the recipient’s negligence to pay required duties and taxes.


5 - Can I ship an order to multiple addresses?

We can only ship to one address per order. If you wish to ship to multiple addresses, please split your order and use a different shipping address for each order. We recommend you send us an email to confirm that you are splitting the order and that it is not a fraudulent transaction or an error on your part.

6- What is the cost for international shipping?

Shipping charges are determined by the weight and destination of the package. Customers wishing to ship outside of Canada, or the USA must cover the shipping fee.



1-What is the warranty on your products?

 We guarantee all our shoes for up to 12 months from the date of purchase. Our warranty is only for defective workmanship and/or materials when used under normal conditions for the purpose intended.



1- What is IloveDanceShoes Return/Exchange Policy

We gladly accept returns and exchanges of  merchandise within 15 days of delivery date. Returns will be refunded to the original method of payment.  Note that shoes must be in brand new condition (unworn, not soiled or damaged). To avoid soiling shoes when trying them on for the first time, try them on a clean soft surface such as carpet or paper (not newspaper).

2- What about returns and exchanges on made-to-Order / Customized Shoes?

For customized shoes, we allow exchanges if the selected color(s) is black, skin or tan. If the selected color or color combination is unconventional, then we cannot exchange the shoes. Returns or exchanges will not be accepted 15 days after delivery and shoes must be UNWORN. 

3- Can I exchange custom/special orders for another size, color or style?

Only custom orders made from our in stock merchandise can be exchanged. You may select another pair from our in stock merchandise.



1- How do I order custom shoes?

We offer the option to create custom shoes directly on the product page. Depending on the shoe, you can select the heel type, material, color, and other accessories (such as crystals). 

For additional customizations, please contact us as not all customization options are available on the product page. For more information check our customization page.

2- How does pricing work for custom shoe orders?

 The price of the shoes you customize may differ depending on the material, color, heel height and shape. Depending on the option, the customization fee ranges from $15 to $60. Click to see more details.



1- Do you have outdoor dancing shoes? Or shoes for dancing on concrete? 

 Yes! The Agile  and Urbane shoes are designed for outdoor wear and are much more resistant to hard surfaces, unlike indoor dance shoes with suede soles that will shred on concrete or asphalt. These shoes will also help prevent injuries which are common when training outside on concrete or asphalt. Agile and Urban are composed of flexible canvas, with a three-part rubber sole designed with proprietary technology to provide superior control of balance and improved sliding. 

2-  Do you have shoes for wide feet?

Most of the customizable models can be ordered in a wide fitting. We have 4 different sizes in wide: E, EE, EEE, and EEEE. Some of the models are wide by nature. The models listed below can be customized for wider feet:




3- Do you have shoes for narrow feet?

Most of the customizable models can be ordered in a narrow fitting. In general, Peep-toe, closed-toes, and shoes with adjustable buckles are good for narrow feet.





1- My gift certificate expired. Can I still use the gift certificates for purchases?
If the gift certificate has an expiry date then it cannot be applied towards a purchase after the expiry date. No exceptions will be made.
2- I just received a gift certificate. Can I apply it on a previous purchase and get a refund?
Gift certificates cannot be applied to past orders. They are only valid for future purchases.
3- Can I get a refund of the gift certificate?
Gift certificates are non-refundable. No exceptions will be made.
4- Can I purchase accessories with the gift certificates ?
Gift certificates cannot be used to purchase accessories.
5- After using the gift certificate for a purchase, I have a balance left. Can I get a refund of the balance?
We do not refund the balance remaining on gift certificates but you may use the balance on a future purchase.
6- Can I combine multiple gift certificates on a purchase?
You may only apply one gift certificate per purchase.

If you need additional assistance in finding the perfect pair of dance shoes or have any other questions, we're here to help! Feel free to reach out to us directly, or make use of our convenient live chat feature. Our expert team is dedicated to guiding you through our selection and ensuring you find a pair that fits not just your feet, but also your dance style and comfort needs. Let us help you step confidently onto the dance floor!

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