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Luxe Practice Shoes - Women's Practice & Training Dance Shoes
FREQUENTLY ASKED QUESTIONS
Can I exchange or return if I ordered the wrong size?
Yes. As long as you have not worn the shoes, you can exchange for a different size or model, or make a return. We accept exchanges or returns within 15 days of the delivery date. Note that shoes must be in brand new condition (unworn, not soiled or damaged). To avoid soiling shoes when trying them on for the first time, try them on a clean soft surface such as carpet or paper (not newspaper).
What size should I order?
The easiest way to know your size is to refer to the size chart. Our dance shoes are in European sizes.
What is the warranty on your products?
We guarantee all our shoes for up to 12 months from the date of purchase. Our warranty is only for defective workmanship and/or materials when used under normal conditions for the purpose intended.
What is your return and exchange policy?
For claims within the first six months, shoes or boots will either be repaired, replaced, or a full credit (based on the original purchase price) will be issued toward a new pair of shoes. Shipping charges will not be reimbursed. For claims made within the second six month period, partial credit will be issued (based upon the original purchase price and extent of wear) toward the purchase of a new pair.
Credits will not be considered if shoes or boots have been subjected to excessive or unusual wear (cuts, burns, scratches, wear and tear in material), mistreatment, poor fitting, or if soiled. Credits will not be issued on shoes that customer is not satisfied with unless there is some visible defect. We make every attempt to fit shoes properly and find the right type of footwear for each individual. However, it is up to you as the customer to make the final decision as to how a shoe fits.
Email claims to firstname.lastname@example.org.
Clearance items are final sale and may not be returned or exchanged unless they arrive damaged or are defective in some way.
Returns and exchanges take 10 - 15 business days to process. We will email you to confirm that the return/exchange is being processed and that we are sending your new item or issuing you a credit. It may take up to 3-5 business days for any credits to show up on your credit card statement.
For more information about our return policy please click here.